How to interpret Litbuy QC photos
First match the photos to your order, selected size and variant. Compare visible details with the seller listing and your saved order information. If a photo cannot be traced to the item being assessed, record that uncertainty. Lighting and camera processing can affect color; request a clearer view when needed. A photo comparison is not a test of authenticity, material composition or durability.
Pre-receipt QC checklist
Save the listing reference, selected variant, seller size chart and any agreed measurements before ordering. Identify which details can be assessed visually and which require a measurement or separate functional check. Confirm the applicable seller and Litbuy after-sales deadline for the specific order, rather than assuming every item has the same exchange window.
Common beginner QC mistakes
Do not interpret an unreadable detail as a pass. Record visible mismatches, missing accessories and any areas not shown. Distinguish a measured fact from a visual impression, and resolve material questions with support before authorizing shipment. This checklist helps document questions; it does not decide return eligibility or replace the seller and platform rules.
When to request more photos
Request an additional view when a specific question cannot be answered from the current set. Ask whether the requested service is available and whether it has a charge before agreeing. Suggested wording: “Please show [detail] for this order because [question] is not visible. Can you confirm availability and any fee before proceeding?” This is a request template, not a promise that the service is included.
When to exchange an item
If the order appears incorrect or damaged, give support the item reference, issue and supporting photos, and ask which resolution is available. Litbuy requires prior return approval and applies eligibility, condition, seller and fee rules. There is no universal free-exchange promise here. Review the official Returns & Exchanges policy, checked on 27 September 2026, before choosing a resolution.
When to ask about a return or refund
If you no longer want the item or believe it differs from the order, ask support to confirm eligibility, deadline, fees and next steps. Do not send an item to the parcel sender address without an approved return address. A request does not itself guarantee a refund or make every alternative irreversible; the actual order status and applicable rules determine what can happen next.
Warehouse lighting limitations
The exact lighting and camera setup may be unknown. Reflections, exposure and white balance can change how a color appears. If the visible shade is important, ask for another view or a neutral reference and record any uncertainty. Do not assume a particular warehouse uses fluorescent or daylight lighting unless that is documented.
Category-specific QC checks
Shoes
Sole pattern, midsole shape, tongue tag alignment, lace tip quality, heel tab stitching, toe box symmetry.
Hoodies
Visible print placement, cuff seams, drawstring and pocket alignment. Ask for measurements or weight separately; photos do not establish fabric weight.
Bags
Visible strap attachment, lining, zipper alignment and handle seams. A still image does not establish zipper function or material quality.
Accessories
Visible finish, engraving and missing parts. Weight, feel and clasp operation require information beyond a still photo.
Keep a QC decision record
This is a blank review worksheet, not an inspection result: listing and variant reference; photo date; visible issue or “not visible”; measurement needed; support reply; applicable deadline; and the action you authorize. Keep order numbers and personal details private.
Use link safety checks for the source URL and the shipping guide for parcel planning. Reachability, visual QC and delivery eligibility are different checks.